AI's Trust Problem

AI has an image problem — and companies can no longer afford to ignore it. Inside organizations, employees are navigating real anxieties about job displacement, how AI factors into performance evaluations, and the boundaries of workplace surveillance. Beyond company walls, rapid AI advancement has generated more unease than confidence among the broader public. Together these pressures are creating a reputational and trust deficit that demands a deliberate leadership response. This session examines how senior leaders can address AI's trust problem on both fronts — building internal communication strategies that keep employees informed without amplifying anxiety and developing external narratives credible enough to withstand public scrutiny.